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How to Write Effective Past Due Invoice Emails: Templates and Best Practices

Gaviti

In certain cases, youll also need to follow up with a past due invoice email. Why Past Due Invoice Emails Are Essential Financial issues, administrative error, and miscommunication of payment terms are the most common reasons businesses fail to pay invoices on time. Manage customer risk.

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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

The Fundamentals of Collection Communications Be Concise Regardless of the mode of communication, the central message should be expressed clearly: “Your invoice is past due and must be paid immediately. It informs the customer of an unsatisfactory situation and a call to action to rectify it.

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Avoid these Six Collection Myths

Your Virtual Credit Manager

Collection myths can be found at the very root of bad decisions as well as informing counter-productive activities. A large percentage of past due invoices are caused by up-stream problems in the order-to-cash process. Commercial collections is no different. Myths get in the way of implementing best practices.

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Late Payments: Reasons and Remedies

Your Virtual Credit Manager

Delays in the sending and receiving of invoices, or billing errors that need to be resolved, can hold up payments. An invoice may have a wrong amount or be missing important information. The benefit of that is a reduction in the volume of past due invoices as well as the collection efforts necessary to secure your cash flow.

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Mitigating Commercial Credit Fraud

Your Virtual Credit Manager

When a fraud isn’t quickly detected, legal action to recover past due invoices can impact unaware customers. And, besides the financial loss, a fraud can impact your customer relationships in the form of mistrust and damaged communications.

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Effectively Collecting Receivables Is a Time Management Challenge

Your Virtual Credit Manager

Simply defined, collections is the process of contacting customers to secure payment for your invoices. For the most part collections deals with past due invoices — those not paid within established terms. 15 days or 120 days?)

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Effective Communications for Collecting Delinquent Receivables

Your Virtual Credit Manager

Also, e-mails can provide more complete account information and can often be generated automatically in high volumes, especially if you have collection software with an email component. For example: “Your invoice is past due and must be paid immediately before new orders will be shipped.