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A Focus on Collections & Credit Fraud

Your Virtual Credit Manager

While emails are often used, phone calls can be more effective, especially for high-risk accounts. The most common fraud schemes include Business Email Compromise, changes to supplier information, and account takeovers. Preventing email comprpomise requires verification of changes (payment details, shipping address, etc.)

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After the Credit Application: Getting to Know Your Customers Even Better

Your Virtual Credit Manager

Initial Sources of Customer Insights The new customer credit application is typically the initial source of customer credit insights, though a credit bureau score or rating will, in some instances, suffice for relatively small dollar transactions. Business credit is very dynamic, especially across a portfolio of accounts.

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

It is important to keep in mind that trade credit — selling on terms in a B2B environment — is greatly affected by the transactional process. it just might help them pay you sooner! When changing the commission structure represents a major change for the Salesforce, a graduated approach over one or two quarters is recommended.

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AI Agents for Collections Management Software: Transforming Accounts Receivable with Automation & Intelligence

Emagia

They assign actions according to available resources, ensuring that high-risk accounts receive immediate attention. Dispute Prevention Proactively flagging potential disputes, AI agents analyze transaction patterns and customer behaviors to prevent revenue leakages before they occur.

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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

Share The High-Risk Account: Ideally you do not want to extend credit to high risk accounts. You will, however, extend credit to marginal accounts, and from time to time marginal accounts and even lower-risk customers will become high risks.

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What is the Role of AI in Accounts Receivable (AR)?

Emagia

For example, AI can flag high-risk accounts, giving the AR team the information they need to prioritize collections. AIs ability to scale quickly also means that businesses can handle growing transaction volumes without increasing costs. This makes AI an attractive solution for businesses of all sizes.

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Supercharge Your Collections

Your Virtual Credit Manager

They understood the dynamics that affected their customers and marketplace, as well as the credit controls needed to keep credit risk in check in this environment. They also kept very good records on their customers and their purchases, so there were no issues with transactional visibility.