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AI and Global Business Services: Breaking Down the Shared Service Silos

Emagia

Studies in the shared services space reveal a massive shift in the mindset of CFOs and shared services leaders—digitization is widely regarded as the path forward, according to Mark Harrison, founder and CEO of consulting firm Callisto Grand. Involve as many operational team members as possible.

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Lack of AI Knowledge Internally Slowing Spread of Automation in Shared Service Organizations

Emagia

Generative AI Plays Pivotal Role in SSO/GBS Outlook Generative AI is changing the face of shared services organizations (SSO) and global business services (GBS), but the biggest challenge that companies face in implementing the new technology is finding the capabilities within their teams to put the technology into practice.