The Paradox of Human-Based Collections and How to Overcome It
Accenture Credit Management
JANUARY 22, 2021
Over the past decade, banks have focused on building lifelong relationships with their customers. With COVID-19, customers are experiencing one of the most stressful financial times in recent memory, through no fault of their own. This is a “make or break” moment for banks. How customers are treated right now will shape the customer relationship…. The post The Paradox of Human-Based Collections and How to Overcome It appeared first on Accenture Banking Blog.
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