The Power of Words: How to Build Trust & Empathy In Healthcare
RevCycle
MAY 23, 2024
In the realm of healthcare, customer service takes on a whole new meaning. It’s not just about resolving billing issues or appointment scheduling; it’s about navigating sensitive situations, fostering trust, and providing a sense of comfort during a potentially stressful time. Here’s where the power of words comes into play. Words Can Build Bridges (or Walls) The language we use in healthcare customer service has a profound impact on patients.
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