May, 2024

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The Power of Words: How to Build Trust & Empathy In Healthcare

RevCycle

In the realm of healthcare, customer service takes on a whole new meaning. It’s not just about resolving billing issues or appointment scheduling; it’s about navigating sensitive situations, fostering trust, and providing a sense of comfort during a potentially stressful time. Here’s where the power of words comes into play. Words Can Build Bridges (or Walls) The language we use in healthcare customer service has a profound impact on patients.

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Selling the Order-to-Cash Transformation

Credit Research Foundation

It’s Your Job to Sell Order-to-Cash Transformation – An Outline to Begin Your Journey Through a recent CRF webinar , I had the pleasure of listening to a former credit practitioner, Sarah-Jayne Martin, share her experiences selling the need to invest in technology at the operational level of an Accounts Receivable organization. What was truly interesting was that it wasn’t just about developing an ROI (return on investment) and placing that in front of a CFO, but to holistically consider impacts

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Six of the largest US banks take part in a Federal Reserve exercise

Due

The Federal Reserve has released a statement detailing that some of the largest American banks participated in a new exercise. The Climate Scenario Analysis Exercise (CSA) involved some of the biggest names in banking and sought to asses their climate risk-management practices. Banks take part in climate exercise Bank of America, Citigroup, Goldman Sachs, JPMorgan Chase, Morgan Stanley, and Wells Fargo participated.

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“Must Have” Metrics for Receivables Management

Your Virtual Credit Manager

Monitoring and tracking cash is a critically important activity for most small businesses (for more on that subject, check out “ Taking the Crystal Ball out of Cash Flow Forecasting ”). Since payment of Accounts Receivables (AR) is the primary source of regular cash inflows for most companies, you need to also track your AR to not only maintain its health as well as to better manage it and ensure maximum cash inflow.

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Digital 55 – Pioneering Creative Content with A Strategic Financial Partnership

FundThrough

Introduction Crafting the Future of Content through Strategic Financial Agility Digital 55, an avant-garde digital studio, blends creative storytelling with cutting-edge technology to produce dynamic media and digital learning experiences. Under the leadership of founder and Chief Creative Officer, Lauralee Sheehan—an indie musician turned digital innovator—the company has carved a niche in creating impactful digital […] The post Digital 55 – Pioneering Creative Content with A Strategic Fi

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Learning and growing in fintech

Plooto

What led you to join Plooto, and what has your journey been like since then? As someone who majored in Economics, I was always interested in working in fintech. When I was looking for startups to apply to, the name Plooto kept coming up. Plooto is well known in the Toronto startup space, and I thought the company would be a good fit.

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AccountingDepartment.com Attends VETS24

Accounting Department

Last week, AccountingDepartment.com Business Development Representative, Luke Backus, attended the Veteran Entrepreneur Training Symposium (VETS24) in Orlando, Florida.

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The Minimalist Approach to Personal Finance: How to Simplify Your Life While Saving Money

Due

It’s no secret that we live in a world obsessed with “more.” But, as Benjamin Franklin said, “Many a man thinks he is buying pleasure when he is really selling himself to it.” However, minimalism offers a refreshing approach to personal finance. Despite the misconception, this isn’t about deprivation or hardship. Rather, it’s about aligning your finances with your values and finding freedom in simplicity.

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If You're Not Delivering an Excellent Customer Experience, You're Making Getting Paid Harder

Your Virtual Credit Manager

A customer who is happy with the way you handled and fulfilled their orders — somebody who has had a good Customer Experience (CX) with your company — is much more likely to consistently pay on time than another firm whose experience was less than acceptable. Among other customer service issues, the absence of fulfillment errors and invoice discrepancies removes valid reasons to delay payment.

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Is it Possible to Cancel Student Loans?

Credit Absolute

The weight of student loan debt in the United States has reached a staggering $1.7 trillion, impacting millions of borrowers. This financial burden can hinder homeownership, career choices, and economic security. The question of canceling student loans entirely has become a central debate in American politics and personal finance. While complete cancellation isn’t currently possible […] The post Is it Possible to Cancel Student Loans?

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What are the best Bigcommerce marketing automation tools?

Grit

Nowadays, many BigCommerce stores gradually go automation to maximize the efficiency of the operation, including several marketing processes. To conduct automation effectively supports from marketing automation tools is essential. Therefore, Gritglobal are here today to suggest the best BigCommerce marketing automation tools that you should add to your eCommerce stores.

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Cash Flow Vs Profit: What’s The Difference?

Lendio

What’s the difference between cash flow and profit? As a business owner, these two terms can feel interchangeable. But the truth is, they’re far from it—and knowing when to prioritize one over the other can help you make better strategic decisions in that moment. What is cash flow? Whether you’re just starting a business or have an established brand, you’ll feel the effects of cash flow similarly.

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How to prepare for FedNow: 5 Steps for your financial institution

Abrigo

Make FedNow work for your bank or credit union. The FedNow Service enables community financial institutions to stay competitive by meeting instant payment demands. Implement it smoothly with these tips on preparing for FedNow. Would you like other articles like this in your inbox? Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences.

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Walmart Consumer Credit Card comes to a close

Due

Walmart and Capitol One have ended their exclusive consumer credit card offering. The Walmart Consumer Credit Cards deal was devised in 2019 as part of the Capital One Walmart Rewards Credit Card Program. Capitol One and Walmart part ways Today’s news ends the partnership, but little will change for existing Walmart Consumer Credit Card holders.

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Revive Your Cash Flow!

Your Virtual Credit Manager

Imagine that the order-to-cash (O2C) process is a parade. Leading the charge is the sales and customer service teams that bring in the orders. That’s where most of the hoopla occurs. Following them is everybody involved in production, distribution and the delivery of services — the ranks that get the job done. Next comes billing, followed by collections cleaning up all the garbage left by everybody that has gone before.

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Bookkeeping, accounts and tax for a one-person company

blue dot counseling

The hard part about running your own one-person company is not the bookkeeping, accounts and tax – it’s making a profit! But you do need to give some thought to the financials and here’s a one-minute explainer covering many of the important points you should consider. Just press play but pause it if you need […] The post Bookkeeping, accounts and tax for a one-person company appeared first on Blue Dot Consulting.

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The 10 Best Marketing Automation Tools Available to You

Grit

Most marketers use marketing automation software. However, many start using it too soon before they actually need it. Also, many lists of recommended tools include complex and expensive all-in-one platforms that not every marketing team requires. In this article, we explain how to know if your team is ready for comprehensive marketing automation platforms.

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How to Accept Credit Card Payments for your Small Business

Lendio

As more American consumers utilize next-generation payment methods like touchless transactions or smartphone payments, there’s a general sense that we’re headed toward a cashless world. However, there are still plenty of small businesses that operate exclusively in cash—and will continue to do so for years to come. If you’re trying to decide whether you should accept credit card payments, it’s never been easier.

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Navigating the Hidden Costs of Business Decisions: The Crucial Role of Opportunity Cost

Accounting Department

In the dynamic world of entrepreneurship and business management, every decision you make can significantly impact your business's trajectory. Whether it's choosing between investing in new technology or expanding your product line, the choices are endless and often complex.

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Understanding and cultivating inner peace

Due

In the pursuit of tranquility and serenity, it’s not uncommon for individuals to find themselves looking in all the wrong places. The search for inner peace often leads them to seek peace in their external environment, material possessions, other people, and even societal validation. However, the secret to finding inner peace isn’t found in the outer world but within oneself.

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Is Paying You a Low Priority for Your Customers?

Your Virtual Credit Manager

Collectors face numerous challenges when attempting to collect past due balances from business customers. These difficulties can stem from both the financial and operational circumstances of the debtor as well as the interpersonal dynamics between the collector and the customer. In addition, collections departments may be understaffed or lack the necessary resources and technology to effectively manage and track collections efforts.

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How to Choose Between Accounts Receivable Factoring and Financing: Key Considerations

FundThrough

In this current economic environment, healthy cash flow is critical. According to a JP Morgan & Chase report, only half of all small businesses hold a cash buffer of less than one month. For companies facing the challenge of maintaining a robust cash flow, deciding on the right lending partner and/or financial solution is key. […] The post How to Choose Between Accounts Receivable Factoring and Financing: Key Considerations appeared first on FundThrough.

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Top 5 BigCommerce Automated Emails You Need to Implement

Grit

In the competitive world of eCommerce, automated emails are a powerful tool for enhancing customer engagement and driving sales. BigCommerce offers robust email automation capabilities, allowing online retailers to streamline their communication and provide a personalized customer experience. In this blog, Gritglobal ‘ll explore the top 5 BigCommerce automated emails you need to implement to boost your business.

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The Business Owner’s Guide to a SWOT Analysis

Lendio

Maybe your company is at a crossroads. Or perhaps you’re considering what strategies to implement for the year ahead. Maybe you want to evaluate how your current systems are working or whether you should go ahead with a new product launch. There’s no doubt that these can be overwhelming issues and decisions for business owners to tackle. The good news is that there’s a helpful tool you can use to facilitate your decision-making process: a SWOT analysis.

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Optimizing Financial Management through Outsourced Client Accounting Services

Accounting Department

Outsourced client accounting services play a crucial role in helping businesses take control of their financials. These services involve outsourcing the accounting and bookkeeping tasks to a third-party service provider, allowing businesses to focus on their core operations. The role of outsourced client accounting services goes beyond basic bookkeeping; it includes managing accounts payable and receivable, payroll processing, financial reporting, and more.

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Decoding America’s escalating debt crisis

Due

The United States is currently in the throes of a staggering $34 trillion debt crisis, which has economists, policymakers, and the general public engaged in heated debates. The country’s debt-to-Gross Domestic Product (GDP) ratio is at an all-time high, a situation attributed mainly to unprecedented money printing. This has led to inflation and a looming social security crisis, with the government admitting that it may not be able to fully pay social security starting in 2034.

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Our guide to writing an outstanding payment letter to a customer

Credit Management Group UK

In our current digital world it almost seems like something from the dark ages to write a letter. Letters do still have their place in business and there is a skill to writing a good one that will get you the results you are looking for. Outstanding Payment letters are a prime example where receiving a letter in the post will have much more of an impact than an email.

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Elder fraud: Preventing elder financial exploitation at your institution

Abrigo

Elder fraud prevention and education Learn strategies for recognizing and reporting elder fraud and exploitation. Would you like other articles on BSA/AML training in your inbox? Takeaway 1 Elder abuse, exploitation and fraud continue to rise as the baby boomer generation ages. Takeaway 2 Learn to recognize common types of elder abuse and the red flags that may accompany them.

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Struggling with Manual Tasks? Top 5 Workflow Softwares for B2B

Grit

In today’s fast-paced business world, manual tasks can drag down productivity and efficiency. According to a recent study by Harvard Business Review, more than 90% of workers recently surveyed said automation solutions increased their productivity. This statistic highlights the critical need for companies to adopt workflow automation tools. Workflow softwares can streamline operations, improve collaboration, and boost overall productivity, making them essential for modern B2B businesses.

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Understanding Your Business Credit Score Range

Lendio

A personal credit score determines the level of risk that comes with lending to you. You use it to apply for credit cards and other financing options to cover major purchases. A business credit score works similarly, except instead of evaluating your risk as an individual, financial institutions evaluate your business’s viability. Like personal credit , business credit takes time to build.