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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

On a phone call, you should provide a summary of the amount past due, such as “$10,000 over 30 days past due” or reference one or two large past due invoices (number, amount, and due date), but no more. The key issue is securing a commitment to pay the past due invoices.

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Mitigating Commercial Credit Fraud

Your Virtual Credit Manager

To manage the risk that a customer might default, companies implement credit and collection policies and procedures. When a fraud isn’t quickly detected, legal action to recover past due invoices can impact unaware customers.

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Position Your AR to Enhance Working Capital

Your Virtual Credit Manager

The experts at Your Virtual Credit Manager have default risk probabilities and other financial benchmarks for analyzing your AR portfolio and revealing actionable insights. Clean up your AR Ledger In a perfect world, your AR Ledger would contain only whole, current invoices. No seriously past due invoices and no “Clutter.”

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Dealing with Difficult Debtors

Your Virtual Credit Manager

Hopefully, that gets you past the emotions so you can have a rational discussion about getting paid Habitual debtors repeatedly default on promises and usually have a history of slow payment and defaults. Dealing with this type of debtor requires you to be empathetic, offer support and provide guidance.

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Effective Communications for Collecting Delinquent Receivables

Your Virtual Credit Manager

If you send an email or text you can attach a copy of their account statement and/or invoice ccopies. On a phone call, you should summarize all amounts past due, such as “you owe $10,000 that is over 30 days past due” or reference one or two large past due invoices (number, amount and due date), but no more.

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Is Your O2C Process Optimized for Superior AR Performance?

Your Virtual Credit Manager

Pricing Problems: A supplier of medical devices implemented a new ERP system, but flaws in the pricing application caused it to frequently default to list price (nearly every accounts had exceptions), thereby generating hundreds of incorrect invoices. Customers refused to pay as billed, frequently demanding corrected invoices.

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

it just might help them pay you sooner! it just might help them pay you sooner! Share A Case in Point A parts distributor was having difficulty with collections and high dispute volumes.