Remove Default Remove Document Remove Past Due Invoices
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Mitigating Commercial Credit Fraud

Your Virtual Credit Manager

To manage the risk that a customer might default, companies implement credit and collection policies and procedures. When a fraud isn’t quickly detected, legal action to recover past due invoices can impact unaware customers. Falsifying documents is another way criminals perpetrate frauds.

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Position Your AR to Enhance Working Capital

Your Virtual Credit Manager

A common approach is to pledge a company’s AR as collateral to secure a loan whose funds are advanced shortly after you submit the necessary documentation confirming the AR’s creation, often an invoice and bill of lading. Clean up your AR Ledger In a perfect world, your AR Ledger would contain only whole, current invoices.

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Dealing with Difficult Debtors

Your Virtual Credit Manager

Hopefully, that gets you past the emotions so you can have a rational discussion about getting paid Habitual debtors repeatedly default on promises and usually have a history of slow payment and defaults. Dealing with this type of debtor requires you to be empathetic, offer support and provide guidance.

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Is Your O2C Process Optimized for Superior AR Performance?

Your Virtual Credit Manager

Pricing Problems: A supplier of medical devices implemented a new ERP system, but flaws in the pricing application caused it to frequently default to list price (nearly every accounts had exceptions), thereby generating hundreds of incorrect invoices. Customers refused to pay as billed, frequently demanding corrected invoices.

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Effective Communications for Collecting Delinquent Receivables

Your Virtual Credit Manager

If you send an email or text you can attach a copy of their account statement and/or invoice ccopies. On a phone call, you should summarize all amounts past due, such as “you owe $10,000 that is over 30 days past due” or reference one or two large past due invoices (number, amount and due date), but no more.

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The Nine Essentials of a Successful Collection Call

Your Virtual Credit Manager

Successful collections require the coordination of a variety of activities: timely and accurate invoices and payment posting, monthly statements, email reminders and other dunning notices as well as telephone calls. Of all these items, making the necessary phone calls generates the greatest value in respect to recovering past due invoices.

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Balancing Credit Sales with Profits

Your Virtual Credit Manager

Try to get a guaranty from a financially strong related party who will pay the AR if the customer defaults. These customers will require more intense follow up of past due invoices (e.g., at 4-7 days past due versus the two weeks or more that is typical). that is most compatible with the customer.