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There was a lot of gnashing of teeth on the part of the sales team at the beginning, but invoice accuracy improved in each subsequent month as sales began transmitting accurate pricing and terms to order processing, thereby reducing downstream disputes and payment deductions. it just might help them pay you sooner!
If you charged shipping costs, but your agreement is to bill a “delivered” price, the customer will deduct the freight from the face amount of the invoice. Clean up your AR Ledger In a perfect world, your AR Ledger would contain only whole, current invoices. No seriously pastdueinvoices and no “Clutter.”
High Deduction Volumes: Consumer goods manufacturers and distributors, and in particular those selling to chain stores, often incur high volumes of payment deductions. Investigating and resolving deductions alone is much too costly. How much time is dedicated to collections versus payment deduction/dispute resolution?
Subscribe now The Problem with AR Clutter In a perfect world, your AR Ledger would contain only whole, current invoices; or at least nothing seriously pastdue. Invoice balances that remain unpaid 60 or 90 or more days beyond their due date are not providing any benefits.
You want to collect any small partial balances and recently pastdueinvoices as well as the oldeest and largest pastdue balances. Ensure the customer has received ALL the invoices and other documentation requested, and that there are no unresolved disputes or open deductions.
What’s Involved in “Cleaning” an AR Portfolio In a perfect world, your AR Ledger would contain only whole, current invoices; or at least nothing seriously pastdue. Share How to Clean Up Your AR Ledger Launch a collection program to collect all pastdueinvoices at least 15 days late.
There was a lot of gnashing of teeth on the part of the sales team at the beginning, but invoice accuracy improved in each subsequent month as the sales began transmitting accurate pricing and terms to order processing, thereby reducing downstream disputes and payment deductions.
The other policy conditions (deductibles, co-pays, etc.) These customers will require more intense follow up of pastdueinvoices (e.g., at 4-7 days pastdue versus the two weeks or more that is typical). Insurers want to be paid for the risk they bear. are acceptable and make economic sense.
This often leaves customers without noticeably high balances or long past-dueinvoices receiving limited collections touches, forcing collectors to be more reactive than proactive.
For example: When off-schedule pricing is not clearly communicated to the billing function, customer disputes, often in the form of payment deductions, cause partial payments, delays in payment, increased administrative costs involved in resolving the problems, and diminished customer satisfaction. What are missing?
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