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What Triggers Your Collection Efforts?

Your Virtual Credit Manager

When an unresponsive customer reaches 90 to 120 days past due, you should consider sending a final demand letter and then turning the account over to a third-party collection agency. Going forward, you should treat them as a new customer, but in the meantime, you still need to collect any existing debt.

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How Long Does a Charge-Off Stay on Your Credit Report? 

CreditStrong for Business

Credit Karma describes charge-offs as unpaid debts that a creditor (lender) has “given up” trying to recover from the borrower. Here, lenders formally stop any direct debt collection efforts and often sell the old debt to third-party debt collectors or collections agency companies.