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The Human Side of Healthcare Debt Collection

RevCycle

While Artificial Intelligence (AI) is making waves in the debt collection industry, this paper argues that a human-centric approach focused on empathy, understanding, and flexible solutions can achieve higher netback for healthcare providers while treating patients with dignity and respect.

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Member Alert: CFPB Director Addresses Medical Debt

RMAi Blog

On October 1 st , 2024, Consumer Financial Protection Bureau (CFPB) Director Rohit Chopra announced actions to reduce the burden of medical debt and address medical debt collection practices in a coordinated event with the White House. Collecting amounts above what can be charged under Federal or State law.

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The CFPB’s Concerns with Medical Debt Credit Cards

RevCycle

These cards allow patients to finance their medical bills, but they often come with high interest rates and fees. The Consumer Financial Protection Bureau (CFPB) is concerned about the risks associated with medical debt credit cards. Aggressive debt collection practices. Loss of negotiating power.

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Member Alert: California Governor Signs Three Consumer Protection Bills into Law

RMAi Blog

The bill also prohibits using any medical debt listed on a credit report as a negative factor when making credit decisions and gives individuals more room to address their medical bills before debt collection and reporting actions can take place. This bill will be effective on January 1, 2025.

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RMAI Update March 2023

RMAi Blog

The bill also provides for a private right of action for failure to provide a payoff letter in the required time. New York AB 1035 – This bill would prohibit debt collectors from communicating with consumers through the use of email, text messaging, or private communication tools offered by social media companies.

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Top 5 Scores Posts of 2022: Steady FICO Score, BNPL and Alternative Data

FICO Blog

This medical debt often arises from unforeseen events leading to unpaid medical bills, and can be exacerbated by complicated, and at times confusing collection agency and billing practices in the healthcare industry. Based on our analysis, these two changes would impact ~5 million FICO scorable consumers.

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What Bills Help Build Credit?

CreditStrong for Business

In general, if you’re paying for a service, but haven’t borrowed money, that bill won’t show up on your credit report and won’t help you build credit. When you miss bill payments, you wind up in debt to the company providing the service.