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Ludo Theunissen is President of the Federation of European CreditManagement Associations (FECMA), as well as Founder and President of the Instituut voor Kredietmanagement (IvKM), the Belgian association for creditmanagers.
Working with Credit Teams: Sales personnel, in collaboration with credit and collections staff, should work together to develop a unified approach for handling late payments from customers. Just as important as it is to be proactive in creditmanagement is knowing when and how to hand over the reins to your internalcredit team.
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