Remove Credit and Collections Remove Deductions Remove Invoice Amount
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Resolving Disputes and Payment Deductions Quickly Preserves Profits

Your Virtual Credit Manager

Disputes and payment deductions can raise havoc with your revenue, profit and cash flow. With disputes and deductions, however, you are being asked to accept less money than you billed, not to mention any resolution costs involved trying to recover the lost revenue. Deductions are notoriously low return.

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Overcoming the Challenges Caused by Disputes and Deductions

Your Virtual Credit Manager

The bad news is that it is not for the full amount. Disputes and Deductions occur when a customer believes an order has not been satisfactorily fulfilled, or it has been invoiced incorrectly. Prove to them the accuracy of your invoice, and you should get paid. The good news is your customer has sent you a payment.

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Eight Signs a Customer Is Becoming a Problem Debtor

Your Virtual Credit Manager

Incidentally, the higher your gross margin, the more latitude you have in extending credit to marginally risky accounts. Any subsequent collection expenses and bad debt write-offs are more easily recouped through additional sales than if your gross margins are low. Do you need help with your credit policies and procedures?

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The 5 Best Collections Email Templates

Gaviti

Anyone who’s worked in accounts receivables knows how valuable a good collections email template can be. Accounts receivable collections rely on clear communication with customers, both in delivering accurate invoices on time and ensuring those invoices get paid. It also eases the burden of invoice collections somewhat).

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Are Your Profits Going Up in Smoke?

Your Virtual Credit Manager

Photo by Jp Valery on Unsplash Payment deductions, also known as chargebacks or short pays, happen when the customer pays less than the full invoice amount. They occur because a customer does not receive your product or service as ordered, or feels the invoice is incorrect. Well, it’s not.

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Your Work Isn't Finished Even Though the Customer Has Paid

Your Virtual Credit Manager

To add insult to injury, the situation is exacerbated by collection calls from the supplier, albeit innocently made in an attempt to get the order released from the credit hold queue. Wasted Collection effort – contacting customers to pay invoices they’ve already paid. Transaction completed and closed.

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How AI Can Mitigate B2B Collections Risks

Gaviti

Predictive AI capabilities in many modern B2B collections software now let businesses do exactly this while solving many other challenges in the B2B collections process. The Challenges of Traditional B2B Collections Unlike B2C collections, B2B collections involve steps related to credit, financing and legal agreements.