Biz2X

FEBRUARY 7, 2023

It’s all About Customer Experience Last year, the world emerged from the pandemic much more tech-savvy—with pandemic-learned habits forever changing how customers conducted financial transactions.

Credit Unions 104

Credit Unions Cost to Serve Transactions 104

TreviPay

DECEMBER 15, 2023

Our survey found that the most common payment type required was card, accounting for 43% of transactions, making it a critical option for suppliers to offer. This trend was echoed in a Forbes’ 2023 report, finding while 33% of B2B transactions were still made by paper check, yet 20% of Gen Zers have never used a paper check.

Cost to Serve 52

Cost to Serve Transactions 52

FICO Blog

FEBRUARY 9, 2023

Finding the optimal balance between providing a great customer experience and managing the cost-to-serve has also proved tricky. Efficient Models That Drive Growth Brazilian banking giant Bradesco increased its digital transactions by more than 60%, thanks to real-time onboarding.

Credit and Collections 52

Credit and Collections Transactions Cost to Serve Small Businesses 52

Your Virtual Credit Manager

DECEMBER 17, 2024

You can spend an inordinate amount of time calculating customer value, but if you have the sales volume and a standard contribution (gross margin), it is easy enough to notate the high cost-to-serve customers rather than devise a way to quantify it. Conversely, customers that purchase high volumes are worth more of your attention.

Credit and Collections 130

Credit and Collections Bankruptcy Credit Risk Default 130