Cost to Serve, Credit Application and Transactions

Are Collection Efforts Damaging Your Customer Relationships?

Your Virtual Credit Manager

DECEMBER 17, 2024

You can spend an inordinate amount of time calculating customer value, but if you have the sales volume and a standard contribution (gross margin), it is easy enough to notate the high cost-to-serve customers rather than devise a way to quantify it. Conversely, customers that purchase high volumes are worth more of your attention.

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Are Collection Efforts Damaging Your Customer Relationships?

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