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Six Steps to Growth in a Global Economic Squeeze

FICO Blog

But the profits of banks in this segment vary significantly, partly because of highly varied credit quality and differing risk appetites in the portfolio. Finding the optimal balance between providing a great customer experience and managing the cost-to-serve has also proved tricky. million customers and 36.3 TJ holds a B.S.

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Are Collection Efforts Damaging Your Customer Relationships?

Your Virtual Credit Manager

Collections can be a delicate matter. Photo by Nadin Mario on Unsplash ) The key is balancing your collection strategy with the lifetime value opportunity of the customer. As a general rule, the greater the potential value of the customer the greater the credit risk you will be willing to assume.