RMAi Blog
FEBRUARY 13, 2025
He has served on RMAI committees since 2020, consistently attended conferences since at least 2014, and has contributed towards webinars, white papers and panels. His journey in the industry began on the phones as a collector in 1998. He is the CEO of TrueAccord. and internationally.
Your Virtual Credit Manager
AUGUST 2, 2024
Areas Covered in the Session Creating Time for Collections Understanding Collections Relationship to the Other Elements of the Quote-To-Cash Process Building an Efficient Collection Process Eliminating the Obstacles That Hinder Collection Efficiency Monitoring Collection Performance Monitoring Collector Workloads Why Collections Gets Knocked off Track (..)
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Your Virtual Credit Manager
OCTOBER 29, 2024
Good collectors are expert at deflecting excuses. Webinar Registration Do you need help assessing your customers’ credit risks? When replying to a customer’s e-mail response, keep the attention and focus on the central message. To receive new posts and support my work, please subscribe for just $5 per month ($49 yearly).
RMAi Blog
SEPTEMBER 13, 2024
California SB 1286 – This bill would expand the scope of the Rosenthal Fair Debt Collection Practices Act to prohibit debt collectors from engaging in unfair or deceptive acts or practices in the collection of commercial debts owed by a natural person of $500,000 or less that were entered into, renewed, sold, or assigned on or after July 1, 2025.
Your Virtual Credit Manager
JULY 2, 2024
The author of this article, David Schmidt, will be leading this webinar, which reviews the fundamental skills required to successfully collect past due B2B invoices. Being a collector requires patience, persistence, and effective communication skills. That’s why collectors need to be effective communicators.
RMAi Blog
OCTOBER 14, 2024
In This Update Earlier this month, the CFPB issued an Advisory Opinion reminding debt collectors of their obligation to comply with the Fair Debt Collection Practices Act and Reg F’s prohibitions on false, deceptive, or misleading representations in the collection of medical debt (see RMAI’s October 4, 2024 Member Alert ).
RMAi Blog
MARCH 14, 2023
Nevada AB 223 – This bill would require debt collectors to provide a payoff letter within 10-days of a consumer request. New York AB 1035 – This bill would prohibit debt collectors from communicating with consumers through the use of email, text messaging, or private communication tools offered by social media companies.
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