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The Value of Receivables Management Association International Legislative Fund Donations

RMAi Blog

An approach rooted in education, with a focus on presenting evidence, data, and real-world examples that help lawmakers better understand the implications of their decisions. Essentially, the fund enables RMAI to fuel their approach to government advocacy. Because receivables stakeholders have donated nearly $2.4

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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

Photo by Keren Fedida on Unsplash Each business customer presents a unique set of circumstances. Once a customer is identified as a Chronic Delinquent, everybody in the organization should be made aware of the situation and regularly updated as to their status so your firm can present a united front. Collectors should as well.

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2025 Officers & Directors Elected to Lead Receivables Management Association International

RMAi Blog

His journey in the industry began on the phones as a collector in 1998. Mark Ravanesi is coming onto the RMAI Board of Directors for 2025, in the certified third-party collection agency seat. He is the CEO of TrueAccord. Over the next decade and a half, he held leadership roles with major originating creditors across the U.S.

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Tackling Customers that Always Pay Late

Your Virtual Credit Manager

Those who are financially weak (high credit risk), in addition to essentially turning down the faucet for your cash inflow, present a higher risk of never paying for everything they owe. Your customers won’t even know they are dealing with a collection agency but rather just one of your company’s collectors.

Bad Debt 130
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RMAI Update September 2024

RMAi Blog

California SB 1286 – This bill would expand the scope of the Rosenthal Fair Debt Collection Practices Act to prohibit debt collectors from engaging in unfair or deceptive acts or practices in the collection of commercial debts owed by a natural person of $500,000 or less that were entered into, renewed, sold, or assigned on or after July 1, 2025.

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AR Data Management, AR Automation, & Accelerating Cash Flow

Your Virtual Credit Manager

Electronic Invoice Presentment and Payment (EIPP) provides considerable cost savings by reducing the number of mailed invoices. The volume of collection contact was inadequate, and individual collector performance was highly variable since it was not tracked. A high-volume Collection Calling Effort on the larger accounts.

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A Holistic Approach to Debt Collections

Your Virtual Credit Manager

Seldom does a new collector appreciate the need for a balanced, holistic approach to debt collections. Then there are the new collectors who are task oriented. These folks invariably become good collectors, but in the beginning their focus on throughput makes them susceptible to taking shortcuts.