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On a phone call, you should provide a summary of the amount pastdue, such as “$10,000 over 30 days pastdue” or reference one or two large pastdueinvoices (number, amount, and due date), but no more. Good collectors are expert at deflecting excuses.
The author of this article, David Schmidt, will be leading this webinar, which reviews the fundamental skills required to successfully collect pastdue B2B invoices. Being a collector requires patience, persistence, and effective communication skills. When communications break down, pastdue balances accumulate.
This often leaves customers without noticeably high balances or long past-dueinvoices receiving limited collections touches, forcing collectors to be more reactive than proactive. Check out our on demand webinar, 7 Tips to Deliver AR Success in Any Business Environment.
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