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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

On a phone call, you should provide a summary of the amount past due, such as “$10,000 over 30 days past due” or reference one or two large past due invoices (number, amount, and due date), but no more. Good collectors are expert at deflecting excuses.

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Dealing with Difficult Debtors

Your Virtual Credit Manager

The author of this article, David Schmidt, will be leading this webinar, which reviews the fundamental skills required to successfully collect past due B2B invoices. Being a collector requires patience, persistence, and effective communication skills. When communications break down, past due balances accumulate.

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7 Accounts Receivable Goals for Growth in 2023 & Beyond

The Esker Blog

This often leaves customers without noticeably high balances or long past-due invoices receiving limited collections touches, forcing collectors to be more reactive than proactive. Check out our on demand webinar, 7 Tips to Deliver AR Success in Any Business Environment.