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If a company executive is not the primary collector, there is nothing wrong with them giving it a try. A large percentage of pastdueinvoices are caused by up-stream problems in the order-to-cash process. A large percentage of pastdueinvoices are caused by up-stream problems in the order-to-cash process.
Being a collector requires patience, persistence, and effective communication skills. When communications break down, pastdue balances accumulate. That’s why collectors need to be effective communicators. Without effective communication skills, your patience and persistence won’t generate results.
Here then are eleven mistakes that business debt collectors should avoid: 1. Poor Record Keeping You also need maintain accurate records and documentation of the debt, payments and adjustments. Accurate invoices and follow-up statements of account are essential to the seller and buyer to be aligned with their record keeping.
Successful collections require the coordination of a variety of activities: timely and accurate invoices and payment posting, monthly statements, email reminders and other dunning notices as well as telephone calls. Of all these items, making the necessary phone calls generates the greatest value in respect to recovering pastdueinvoices.
Collectors must deal with all sorts of excuses for what is owed not being paid. The best collectors are experts at parrying, or deflecting these excuses and forging ahead with their requests for payment. You want to collect any small partial balances and recently pastdueinvoices as well as the oldeest and largest pastdue balances.
Share How to Clean Up Your AR Ledger Launch a collection program to collect all pastdueinvoices at least 15 days late. Match as many unapplied payments and unapplied credit memos to open invoices, deductions, and debit memos as possible. Clear from your AR ledger as many of the clutter transactions as possible.
If you send an email or text you can attach a copy of their account statement and/or invoice ccopies. On a phone call, you should summarize all amounts pastdue, such as “you owe $10,000 that is over 30 days pastdue” or reference one or two large pastdueinvoices (number, amount and due date), but no more.
This often leaves customers without noticeably high balances or long past-dueinvoices receiving limited collections touches, forcing collectors to be more reactive than proactive.
People do not aspire to become commercial debt collectors. Many of us went to college and got degrees in business administration or accounting or even liberal arts and science, but due to the vagaries of providence ended up getting jobs handling credit and collectors. Nobody grows up wanting to be a bill collector.
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