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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

Photo by Keren Fedida on Unsplash Each business customer presents a unique set of circumstances. Once a customer is identified as a Chronic Delinquent, everybody in the organization should be made aware of the situation and regularly updated as to their status so your firm can present a united front. Collectors should as well.

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Tackling Customers that Always Pay Late

Your Virtual Credit Manager

Those who are financially weak (high credit risk), in addition to essentially turning down the faucet for your cash inflow, present a higher risk of never paying for everything they owe. Your customers won’t even know they are dealing with a collection agency but rather just one of your company’s collectors.

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A Holistic Approach to Debt Collections

Your Virtual Credit Manager

Seldom does a new collector appreciate the need for a balanced, holistic approach to debt collections. Then there are the new collectors who are task oriented. These folks invariably become good collectors, but in the beginning their focus on throughput makes them susceptible to taking shortcuts.

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RMAI Update March 2023

RMAi Blog

Nevada AB 223 – This bill would require debt collectors to provide a payoff letter within 10-days of a consumer request. New York AB 1035 – This bill would prohibit debt collectors from communicating with consumers through the use of email, text messaging, or private communication tools offered by social media companies.

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Installing SAP R/3 2.1D

SAP Credit Management

I am a collector of old computers and software and have a passion for these vintage systems. Logging in to SAP for the first time with the username SAP* and the default password 06071992 was an exciting moment! However, all other aspects of the kernel are the same as in later versions. SAP Service Manager and dpmon.

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RMAI Update April 2023

RMAi Blog

Nevada AB 223 – This bill would require debt collectors to provide a payoff letter within 10-days of a consumer request. New York AB 1035 – This bill would prohibit debt collectors from communicating with consumers through the use of email, text messaging, or private communication tools offered by social media companies. NPAS, Inc. ,

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RMAI Update January 2023

RMAi Blog

Here are some recently introduced bills that might be of interest: New York SB 171 – This bill would create a private right of action against originating creditors and debt collectors for a violation of the Debt Collection Procedures Act. There, the plaintiff sued after a debt collector used letter vendor to send a collection letter.

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