Remove Collector Remove Default Remove Past Due Invoices
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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

On a phone call, you should provide a summary of the amount past due, such as “$10,000 over 30 days past due” or reference one or two large past due invoices (number, amount, and due date), but no more. Good collectors are expert at deflecting excuses.

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Dealing with Difficult Debtors

Your Virtual Credit Manager

Hopefully, that gets you past the emotions so you can have a rational discussion about getting paid Habitual debtors repeatedly default on promises and usually have a history of slow payment and defaults. Being a collector requires patience, persistence, and effective communication skills. Ask for everything owed.

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The Nine Essentials of a Successful Collection Call

Your Virtual Credit Manager

Successful collections require the coordination of a variety of activities: timely and accurate invoices and payment posting, monthly statements, email reminders and other dunning notices as well as telephone calls. Of all these items, making the necessary phone calls generates the greatest value in respect to recovering past due invoices.

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Effective Communications for Collecting Delinquent Receivables

Your Virtual Credit Manager

If you send an email or text you can attach a copy of their account statement and/or invoice ccopies. On a phone call, you should summarize all amounts past due, such as “you owe $10,000 that is over 30 days past due” or reference one or two large past due invoices (number, amount and due date), but no more.

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

Assign Collections to an Existing Employee : When doing this you need to consider if the person being assigned collection duties has the time and demeanor to be an effective collector. Again, you need to also keep in mind the impact from putting other tasks on a back burner. it just might help them pay you sooner!

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Effectively Collecting Receivables Is a Time Management Challenge

Your Virtual Credit Manager

Simply defined, collections is the process of contacting customers to secure payment for your invoices. For the most part collections deals with past due invoices — those not paid within established terms. Automation of the routine emails to the majority of your customers can be achieved easily in a number of ways.

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An Inconvenient Truth about the Cash Conversion Cycle

Your Virtual Credit Manager

A ssign Collections to an Existing Employee : In this case you need to consider if the person you choose has the time and talent to be an effective collector. What are the other tasks that will not get done or be delayed because of the time you devote to collections?