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While emails are often used, phone calls can be more effective, especially for high-riskaccounts. To address these challenges, collectors should adopt a strategic, diplomatic approach to push your company to the front of your customers’ payment schedules. Need help improving cash flow?
Share The High-RiskAccount: Ideally you do not want to extend credit to highriskaccounts. This persona may exhibit characteristics such as a history of defaults, financial instability, industry volatility, or a poor credit rating. Collectors should as well. Sales teams do it all the time.
Assign Collections to an Existing Employee : When doing this you need to consider if the person being assigned collection duties has the time and demeanor to be an effective collector. Share A Case in Point A parts distributor was having difficulty with collections and high dispute volumes. it just might help them pay you sooner!
The eternal challenge for collectors is that that there are typically more customers to be contacted than time and resources allow. When cash flow is critical, you may even want to reach out to key customer or highriskaccounts about a week before payment is due.
Trade credit insurance has become a vital tool for businesses looking to protect themselves from the risk of non-payment by customers. This type of insurance acts as a safety net, covering unpaid invoices when clients default or face financial difficulties. Higher-risk customers or industries lead to higher premiums.
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