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Member Alert: Wisconsin Court of Appeals Decision on Right to Cure Notice

RMAi Blog

The Court of Appeals of Wisconsin, District I, recently held that the National Bank Act does not preempt the Wisconsin Consumer Acts requirement to send a notice of right to cure to a borrower in default prior to filing a collection action. BACKGROUND A Wisconsin borrower defaulted on two credit card accounts issued by a national bank.

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A Focus on Collections & Credit Fraud

Your Virtual Credit Manager

Best Practices for Handling Customers that Put a Low Priority on Paying Your Company Collectors face various challenges when dealing with past due balances, particularly when customers prioritize payments based on their financial situation, economic conditions, and internal processes. Need help improving cash flow?

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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

This persona may exhibit characteristics such as a history of defaults, financial instability, industry volatility, or a poor credit rating. Collectors should as well. Please feel free to share this newsletter with your small business customers. it just might help them pay you sooner! Sales teams do it all the time.

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The Five Components of an Effective Collection Call

Your Virtual Credit Manager

Photo by Icons8 Team on Unsplash People do not aspire to become commercial debt collectors. After all, who aspires to be a bill collector? There are five components to a collection call, and understanding each will help you improve your effectiveness as a collector. Timely action is critical to recovering debts.

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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

Good collectors are expert at deflecting excuses. Don’t get sucked into a prolonged discussion on business conditions or the problems the customer is facing, unless they appear to be indicators of default or business failure. When replying to a customer’s e-mail response, keep the attention and focus on the central message.

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How Are Your Customers Doing?

Your Virtual Credit Manager

The volume and quality of their collection effort was adequate, but not being able to hold the orders of past due customers deprived the collectors of a very valuable collection tool. The customers’ financial conditions changed over time, but their credit limits did not. The overriding goal was to maximize sales volume.

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Are Your Collection Efforts Myopic?

Your Virtual Credit Manager

The experts at Your Virtual Credit Manager have default risk probabilities and other financial benchmarks for analyzing your AR portfolio and revealing actionable credit & collection insights. only benefits. To receive new posts and support my work, please subscribe for just $5 per month ($49 yearly).