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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

Firms that take a lot of payment deductions can fall into this category. This will often include a comprehensive vendor agreement — make sure you can satisfy the stipulated terms before you sign or you will face significant chargebacks and payment deductions for your compliance failures. Collectors should as well.

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The Human Side of Healthcare Debt Collection

RevCycle

Factors contributing to this challenge include: High deductibles and co-pays Lack of health insurance Unexpected medical emergencies The Flawed Approach: Aggressive Tactics Traditional debt collection practices often rely on impersonal, aggressive tactics that can alienate patients and hinder their ability to repay.

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How Are Your Customers Doing?

Your Virtual Credit Manager

Based on this industry outlook, there was staff performing collections and deduction resolution, but no credit function. The volume and quality of their collection effort was adequate, but not being able to hold the orders of past due customers deprived the collectors of a very valuable collection tool.

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

Assign Collections to an Existing Employee : When doing this you need to consider if the person being assigned collection duties has the time and demeanor to be an effective collector. Again, you need to also keep in mind the impact from putting other tasks on a back burner.

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AR Data Management, AR Automation, & Accelerating Cash Flow

Your Virtual Credit Manager

” This junk AR comes in a variety of forms, such as: Short payment/deductions Debit memos Unapplied credit memos Unapplied cash Late payment fees and other surcharges Early payment discounts taken but not deserved Clutter obscures the true amount a customer owes and causes confusion.

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Red Flags, Slow Payments, and Collection Secrets

Your Virtual Credit Manager

We then provide situation intelligence regarding the causes of past due balances, and finally reveal seven habits common to successful collectors. Successful collectors understand that persistence is critical to getting paid. Effective collectors call early and often. Successful collectors do not ease up on the pressure.

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Be Prepared to Shoot Down Your Customer's Payment Excuses

Your Virtual Credit Manager

Collectors must deal with all sorts of excuses for what is owed not being paid. The best collectors are experts at parrying, or deflecting these excuses and forging ahead with their requests for payment. Collections becomes more challenging when the customer objects.

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