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The Human Side of Healthcare Debt Collection

RevCycle

Summary Healthcare debt is a growing concern in the United States, placing a significant burden on both patients and providers. These methods often: Discourage communication: Patients may avoid calls or letters from collectors, delaying resolution. Let’s move beyond the stereotype of the aggressive debt collector.

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Member Alert: DELAYED ENFORCEMENT ANNOUNCED ON NEW YORK CITY DEBT COLLECTION RULE

RMAi Blog

Earlier today, the New York City Department of Consumer & Worker Protection (DCWP) announced that they are going to delay enforcement of the new Debt Collector Rules until April 1, 2025. However, delayed enforcement should not be confused with delayed enactment. The effective date for the new rule remains December 1, 2024.

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Debt Collection Mistakes Can Prove Costly

Your Virtual Credit Manager

Time is as much an enemy as anything else when you are charged with collecting past due accounts receivable (AR), so it is crucial you don’t waste time by making mistakes, which will also serve to elongate the collection process. Here then are eleven mistakes that business debt collectors should avoid: 1.

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Member Alert: New York City Debt Collection Rule Issued This Week

RMAi Blog

On August 12, 2024, the New York City Department of Consumer and Worker Protection (DCWP) published its long-awaited amendments to the City’s Debt Collection Rule and an FAQ. Please note, this revised rule, as adopted, will dramatically impact any business collecting debts from New York City residents.

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The Seven Secrets of Highly Successful Collectors

Your Virtual Credit Manager

As with any other task, some people are better at debt collections than others. This includes people who are not comfortable in a collection role, which is a common situation in smaller organizations, especially for those that doesn’t have formal credit and collections training or experience. The good news.

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A Holistic Approach to Debt Collections

Your Virtual Credit Manager

Seldom does a new collector appreciate the need for a balanced, holistic approach to debt collections. Then there are the new collectors who are task oriented. Collecting as much as possible from as many past due accounts as possible is their goal. Master those, and you will be much more effective as a collector

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Voice AI Ushers a New Era of Intelligent Debt Collections

RMAi Blog

Debt collection agencies are among the companies looking for solutions that can help them transform, and 2023 will be the year that voice-led tech will challenge the status quo of the ARM industry, especially when companies can deploy it within a day. Total account penetration has helped improve collections and optimize productivity.