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How Are Your Customers Doing?

Your Virtual Credit Manager

The customers’ financial conditions changed over time, but their credit limits did not. The volume and quality of their collection effort was adequate, but not being able to hold the orders of past due customers deprived the collectors of a very valuable collection tool. Share What Constitutes Valid Risk Assessment Parameters?

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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

The key lies in regularly conducting thorough risk assessments, establishing clear risk management strategies, and maintaining open communication to monitor and address any potential issues promptly. Collectors should as well. No matter your automation sophistication, there are benefits from grouping customers into categories.

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Tackling Customers that Always Pay Late

Your Virtual Credit Manager

To better deal with these customers, it is helpful to segregate them into three groups: Those who are financially strong (low credit risk) and are trying to increase their cash position through late payments. It is, therefore, incumbent that you minimize bad debt losses without overly restricting sales. That requires a balancing act.

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Avoid these Six Collection Myths

Your Virtual Credit Manager

If a company executive is not the primary collector, there is nothing wrong with them giving it a try. Because collectors are charged with the collection of past due receivables, they end up having to clean up the problems resulting from errors and discrepancies caused by sales, fulfillment and billing.

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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

Good collectors are expert at deflecting excuses. Webinar Registration Do you need help assessing your customers’ credit risks? When replying to a customer’s e-mail response, keep the attention and focus on the central message.

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Dealing with Difficult Debtors

Your Virtual Credit Manager

These account provide a serious credit risk, and should not be approved for open credit terms. When an otherwise good customer because a habitual debtor, their credit limit should be revoked. Being a collector requires patience, persistence, and effective communication skills. Ask for everything owed.

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AR Data Management, AR Automation, & Accelerating Cash Flow

Your Virtual Credit Manager

Do not match unapplied credits with open deductions and debits unless there is documentation to relate them or you will be in violation of escheatment laws. Refresh the credit risk ratings and credit limits of customers that have not been updated within the past two years. Update your customer master file.