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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

Photo by Keren Fedida on Unsplash Each business customer presents a unique set of circumstances. Once a customer is identified as a Chronic Delinquent, everybody in the organization should be made aware of the situation and regularly updated as to their status so your firm can present a united front. Collectors should as well.

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Tackling Customers that Always Pay Late

Your Virtual Credit Manager

To better deal with these customers, it is helpful to segregate them into three groups: Those who are financially strong (low credit risk) and are trying to increase their cash position through late payments. To continue reading and learn how to manage high- and low-risk customers who chronically pay late, you must be a paid subscriber.

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AR Data Management, AR Automation, & Accelerating Cash Flow

Your Virtual Credit Manager

Email us to learn how the experts at Your Virtual Credit Manager can help you clean up your AR Ledger and increase cash flow by improving your Collection Process. Electronic Invoice Presentment and Payment (EIPP) provides considerable cost savings by reducing the number of mailed invoices.

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RMAI Update September 2024

RMAi Blog

California SB 1286 – This bill would expand the scope of the Rosenthal Fair Debt Collection Practices Act to prohibit debt collectors from engaging in unfair or deceptive acts or practices in the collection of commercial debts owed by a natural person of $500,000 or less that were entered into, renewed, sold, or assigned on or after July 1, 2025.

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A Holistic Approach to Debt Collections

Your Virtual Credit Manager

Seldom does a new collector appreciate the need for a balanced, holistic approach to debt collections. My first credit manager was one of these people. Then there are the new collectors who are task oriented. Presenting your case involves outlining the amount owed and requesting payment.

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RMAI Update May 2023

RMAi Blog

A debt collector unaware of the discharge, allegedly due to a bona fide error, sent several collection letters to the consumer regarding the past-due rent. The consumer filed a lawsuit claiming the debt collector, by seeking payment following the discharge, “violated 15 U.S.C. 1692e (demanding payment of a debt not owed) and 15 U.S.C.

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Resolve to Be More Proactive in 2024

Your Virtual Credit Manager

Two weeks ago we recapped the three most read articles from 2023: identifying red flags, understanding why customers pay late, and the secrets of successful collectors. Then last week we looked at credit hold best practices. From a credit management perspective, these are largely reactive topics.