Remove Collector Remove Credit Management Remove Past Due Invoices
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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

On a phone call, you should provide a summary of the amount past due, such as “$10,000 over 30 days past due” or reference one or two large past due invoices (number, amount, and due date), but no more. Good collectors are expert at deflecting excuses.

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Dealing with Difficult Debtors

Your Virtual Credit Manager

until July 31, 2024, you can take advantage of our Independence Day Sale to lock your subscription to Your Virtual Credit Manager at $34.99 Do you need help managing credit and collections? The experts at Your Virtual Credit Manager are currently offering 33% off our standard small business consulting rates.

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Avoid these Six Collection Myths

Your Virtual Credit Manager

If a company executive is not the primary collector, there is nothing wrong with them giving it a try. Escalation is always good policy and I encourage that sort of upper management support, but there needs to be parameters around these efforts to prevent the type of hubris described above. it just might help them pay you sooner!

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Be Prepared to Shoot Down Your Customer's Payment Excuses

Your Virtual Credit Manager

Collectors must deal with all sorts of excuses for what is owed not being paid. The best collectors are experts at parrying, or deflecting these excuses and forging ahead with their requests for payment. Keep these three things in mind: Identify ALL the invoices that are outstanding and past due.

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The Nine Essentials of a Successful Collection Call

Your Virtual Credit Manager

Successful collections require the coordination of a variety of activities: timely and accurate invoices and payment posting, monthly statements, email reminders and other dunning notices as well as telephone calls. Of all these items, making the necessary phone calls generates the greatest value in respect to recovering past due invoices.

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Debt Collection Mistakes Can Prove Costly

Your Virtual Credit Manager

Here then are eleven mistakes that business debt collectors should avoid: 1. The experts at Your Virtual Credit Manager are ready to help you improve cash flow and reduce AR risks during these challenging times. A little training goes a long way in helping collectors be more effective. What do you need help doing?

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Revive Your Cash Flow!

Your Virtual Credit Manager

Quality control issues that slip through production and or arise during distribution are not usually discovered until after the invoice is billed — most likely by the collector. Do you need help collecting past due receivables or understanding your customer portfolio risks?