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The Five Components of an Effective Collection Call

Your Virtual Credit Manager

Photo by Icons8 Team on Unsplash People do not aspire to become commercial debt collectors. Those of us who have spent our careers in credit and collections fell into the profession. After all, who aspires to be a bill collector? Effective collectors focus on resolving issues and working out payment plans.

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A Focus on Collections & Credit Fraud

Your Virtual Credit Manager

If your enjoy this article and would like to get access to the full story, we hope you will subscribe Your Virtual Credit Manager is a reader-supported publication. To address these challenges, collectors should adopt a strategic, diplomatic approach to push your company to the front of your customers’ payment schedules.

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How Are Your Customers Doing?

Your Virtual Credit Manager

The customers’ financial conditions changed over time, but their credit limits did not. The volume and quality of their collection effort was adequate, but not being able to hold the orders of past due customers deprived the collectors of a very valuable collection tool. The overriding goal was to maximize sales volume.

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Are Your Collection Efforts Myopic?

Your Virtual Credit Manager

To continue reading and learn about the five pillars underlying effective AR management, you must be a paid subscriber. Your Virtual Credit Manager is a reader-supported publication. Learn More About Credit Reports Please share this newsletter with your small business customers. only benefits.

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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

Good collectors are expert at deflecting excuses. Don’t get sucked into a prolonged discussion on business conditions or the problems the customer is facing, unless they appear to be indicators of default or business failure. Your Virtual Credit Manager is a reader-supported publication.

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Tackling Customers that Always Pay Late

Your Virtual Credit Manager

To continue reading and learn how to manage high- and low-risk customers who chronically pay late, you must be a paid subscriber. Your Virtual Credit Manager is a reader-supported publication. Learn More About Credit Reports Please share this newsletter with your small business customers.

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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

Readers of Your Virtual Credit Manager can access sharply discounted business credit reports from D&B, Experian, or Equifax through our partner accredit. More About Purchasing Credit Reports The Irregular Payer: Unpredictable and inconsistent payment patterns highlight this persona. Collectors should as well.