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The Five Components of an Effective Collection Call

Your Virtual Credit Manager

Photo by Icons8 Team on Unsplash People do not aspire to become commercial debt collectors. Those of us who have spent our careers in credit and collections fell into the profession. After all, who aspires to be a bill collector? Effective collectors focus on resolving issues and working out payment plans.

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A Focus on Collections & Credit Fraud

Your Virtual Credit Manager

If your enjoy this article and would like to get access to the full story, we hope you will subscribe Your Virtual Credit Manager is a reader-supported publication. To address these challenges, collectors should adopt a strategic, diplomatic approach to push your company to the front of your customers’ payment schedules.

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The Seven Secrets of Highly Successful Collectors

Your Virtual Credit Manager

This includes people who are not comfortable in a collection role, which is a common situation in smaller organizations, especially for those that doesn’t have formal credit and collections training or experience. Effective collectors call early and often. Photo by Jo Coenen - Studio Dries 2.6 What do you need help doing?

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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

Readers of Your Virtual Credit Manager can access sharply discounted business credit reports from D&B, Experian, or Equifax through our partner accredit. More About Purchasing Credit Reports The Irregular Payer: Unpredictable and inconsistent payment patterns highlight this persona. Collectors should as well.

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How Are Your Customers Doing?

Your Virtual Credit Manager

The customers’ financial conditions changed over time, but their credit limits did not. The volume and quality of their collection effort was adequate, but not being able to hold the orders of past due customers deprived the collectors of a very valuable collection tool. The overriding goal was to maximize sales volume.

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Are Your Collection Efforts Myopic?

Your Virtual Credit Manager

To continue reading and learn about the five pillars underlying effective AR management, you must be a paid subscriber. Your Virtual Credit Manager is a reader-supported publication. Learn More About Credit Reports Please share this newsletter with your small business customers. only benefits.

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Avoid these Six Collection Myths

Your Virtual Credit Manager

If a company executive is not the primary collector, there is nothing wrong with them giving it a try. Escalation is always good policy and I encourage that sort of upper management support, but there needs to be parameters around these efforts to prevent the type of hubris described above. it just might help them pay you sooner!

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