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A Focus on Collections & Credit Fraud

Your Virtual Credit Manager

In our case, we found a continued interest in collection technique and strategy, as well as in fighting credit fraud. Delaying collection efforts sends a message to customers that late payments are acceptable, establishing a bad precedent. To avoid this, collections should begin within 3-7 days of the due date.

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Are Your Collection Efforts Myopic?

Your Virtual Credit Manager

In too many organizations, credit and collection decisions are compromised by the fog of war. Gathering all the details needed to inform a decision becomes a time-eating burden. Photo by Myriam Jessier on Unsplash ) Business decisions require actionable data, especially when credit and collections are involved.

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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

Finding the time and resources to complete every collection activity needed to be done at the optimal time to be done is a constant challenge. Most small companies come up short because the owner or CFO have more important things to do and there isn’t a dedicated employee responsible for credit and collections.

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Avoid these Six Collection Myths

Your Virtual Credit Manager

Commercial collections is no different. Collection myths can be found at the very root of bad decisions as well as informing counter-productive activities. Adhering to collection myths more often than not leads to bad outcomes. Simply put, collection myths get in the way of doing the best job possible.

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How Are Your Customers Doing?

Your Virtual Credit Manager

We often talk about the importance of having an efficient and effective collection process and how, from a process improvement perspective, collections automation provides substantial benefits. We don’t, however, want to minimize the importance of the credit side of the equation. Do you need help improving cash flow?

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Member Alert: Wisconsin Court of Appeals Decision on Right to Cure Notice

RMAi Blog

The Court of Appeals of Wisconsin, District I, recently held that the National Bank Act does not preempt the Wisconsin Consumer Acts requirement to send a notice of right to cure to a borrower in default prior to filing a collection action. BACKGROUND A Wisconsin borrower defaulted on two credit card accounts issued by a national bank.

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The CFPB’s Concerns with Medical Debt Credit Cards

RevCycle

In recent years, there has been a growing trend of medical debt credit cards being offered to patients. The Consumer Financial Protection Bureau (CFPB) is concerned about the risks associated with medical debt credit cards. Aggressive debt collection practices. Loss of credit reporting protections.

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