ERP Dunning Emails vs. A/R Collections Automation: Key Differences
Gaviti
SEPTEMBER 2, 2024
However, legacy ERP systems typically do not include A/R data that can be used to improve the collections process over time. A/R data can be used to set triggers to send email at an appropriate time or following a certain event. In addition, the collections team may focus on low risk customers, leading to missed opportunities.
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