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How Are Your Customers Doing?

Your Virtual Credit Manager

We often talk about the importance of having an efficient and effective collection process and how, from a process improvement perspective, collections automation provides substantial benefits. We don’t, however, want to minimize the importance of the credit side of the equation.

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It's Time for a Layered Approach to Collections

Your Virtual Credit Manager

The evolution of Accounts Receivables (AR) automation has revolutionized our collection strategies. Manual collection processes centered on an aged accounts receivable trial balance (ARTB) lack the regimentation and efficiency brought about by automation. it just might help them pay you sooner! What do you need help with?

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Is It Too Late to Achieve Your End-of-Year DSO Goals?

Your Virtual Credit Manager

If that’s the case, collection activities should be at the top of your to do list, because any changes in credit policy and procedures will be too little too late for this year. For those twenty days when you can count on your customers being at work, you need to concentrate on making collection calls.

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The Nine Essentials of a Successful Collection Call

Your Virtual Credit Manager

Successful collections require the coordination of a variety of activities: timely and accurate invoices and payment posting, monthly statements, email reminders and other dunning notices as well as telephone calls. A Cautionary Tale… As a corporate credit manager, I periodically was tasked with other finance department activities.

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Strategies for Navigating Elevated Interest Rates

Your Virtual Credit Manager

In such a time of easy money, receivables management becomes less critical and credit policies tend toward laxity. Now that interest rates are higher, it is time for companies to reset their credit policies in order to adjust to the current interest rate environment. Where Are Interest Rates Headed?

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Divide and Conquer Your Past Due AR

Your Virtual Credit Manager

This misguided search for a singular understanding applies to many things, including collecting Accounts Receivable (AR). Optimal Collection results are achieved by utilizing different collection techniques with different types of customers. How do you determine which customer types merit which collection protocols?

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AR Data Management, AR Automation, & Accelerating Cash Flow

Your Virtual Credit Manager

Over time, AR Ledgers unfortunately tend to collect “Clutter.” Clutter can also cause new orders to be placed on a credit hold when it otherwise would have been automatically released. Share How to Clean Up Your AR Ledger Launch a collection program to collect all past due invoices at least 15 days late.