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How Are Your Customers Doing?

Your Virtual Credit Manager

We often talk about the importance of having an efficient and effective collection process and how, from a process improvement perspective, collections automation provides substantial benefits. We don’t, however, want to minimize the importance of the credit side of the equation. Bad debt losses were understandably huge.

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The Nine Essentials of a Successful Collection Call

Your Virtual Credit Manager

Reviewing call logs is extremely useful when you are preparing to make a subsequent call (see #1 above) or should the need arise for the customer to be turned over to a collection agency or attorney. At the same time, those accounts receivable are becoming harder to collect.

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