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While emails are often used, phone calls can be more effective, especially for high-riskaccounts. Several prevalent fraud scenarios target the order-to-cash process, including: Email Compromise : Fraudsters hack emails to redirect payments or create fake orders.
By aligning sales with the goal of your order-to-cash process — to be paid in full — you eliminate many of the problems that would otherwise be handled by the collections staff. it just might help them pay you sooner!
Accounts Receivables (AR) require active management. In fact, a hands off approach will only serve to compound the weaknesses in your order-to-cash (O2C) process. Late or inconsistent follow-up on overdue accounts leads to longer payment cycles and increased baddebt write-offs.
It represents a crucial part of a companys cash flow management. Efficient AR management ensures that payments are collected on time, improving the companys liquidity and reducing the risk of baddebts. For example, AI can flag high-riskaccounts, giving the AR team the information they need to prioritize collections.
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