Remove Bad Debt Remove Deductions Remove Order to Cash
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Eight Signs a Customer Is Becoming a Problem Debtor

Your Virtual Credit Manager

Any subsequent collection expenses and bad debt write-offs are more easily recouped through additional sales than if your gross margins are low. If a customer regularly pays late, constantly takes payment deductions, generates a high return volume, or constantly raises disputes, your net profits will be negatively affected.

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

There was a lot of gnashing of teeth on the part of the sales team at the beginning, but invoice accuracy improved in each subsequent month as sales began transmitting accurate pricing and terms to order processing, thereby reducing downstream disputes and payment deductions. it just might help them pay you sooner!

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The Case for Outsourcing Collections

Your Virtual Credit Manager

The only time AR comes to the forefront is when there is economic turmoil and an increased risk of bad debt losses. Firms that specialize in the order-to-cash process can be a better fit, but they are typically geared to serving larger organizations. Bad debt risk controlled according to your risk appetite.

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AR Data Management, AR Automation, & Accelerating Cash Flow

Your Virtual Credit Manager

” This junk AR comes in a variety of forms, such as: Short payment/deductions Debit memos Unapplied credit memos Unapplied cash Late payment fees and other surcharges Early payment discounts taken but not deserved Clutter obscures the true amount a customer owes and causes confusion.

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Evidence It's Time to Adjust Your Collection Practices

Your Virtual Credit Manager

These can include: Too little time spent collecting (due to other priorities or lack of staff) Lack of training and experience Order-to-cash (O2C) process breakdowns or weaknesses Credit policy too lenient Invoice accuracy issues Collection strategy not effective Economic headwinds And, the list goes on.

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Should You Outsource AR Management?

Your Virtual Credit Manager

Subscribe now An Overview of the AR Functions that Can Be Outsourced One option is to outsource all AR responsibilities in support of the order-to-cash (O2C) process: from billing to credit and collections to remittance processing. to minimize the chance of bad debt loss. Then you have a cost/benefit comparison.

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Are You In Control of Your Receivables?

Your Virtual Credit Manager

Not being paid in full or in part causes a bad debt loss. The first step is to estimate how much bad debt loss you can absorb as a percentage of sales in a year. Conversely, if the profit margin is low, bad debt losses will have a much greater impact, and credit controls will have to be tighter.

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