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Dealing with Difficult Debtors

Your Virtual Credit Manager

The author of this article, David Schmidt, will be leading this webinar, which reviews the fundamental skills required to successfully collect past due B2B invoices. Being a collector requires patience, persistence, and effective communication skills. When communications break down, past due balances accumulate.

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Avoid these Six Collection Myths

Your Virtual Credit Manager

If a company executive is not the primary collector, there is nothing wrong with them giving it a try. A large percentage of past due invoices are caused by up-stream problems in the order-to-cash process. A large percentage of past due invoices are caused by up-stream problems in the order-to-cash process.

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Debt Collection Mistakes Can Prove Costly

Your Virtual Credit Manager

Here then are eleven mistakes that business debt collectors should avoid: 1. Ignoring Customer Disputes When a customer disputes an invoice or has issues with the services your business provided, it’s up to the collector to investigate before making additional collection demands beyond asking for payment of non-disputed items.

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Revive Your Cash Flow!

Your Virtual Credit Manager

Quality control issues that slip through production and or arise during distribution are not usually discovered until after the invoice is billed — most likely by the collector. To help you focus on the real problems, this article will discuss five situations that are commonly at fault.

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The Five Stages of a Collection Call

Your Virtual Credit Manager

People do not aspire to become commercial debt collectors. Many of us went to college and got degrees in business administration or accounting or even liberal arts and science, but due to the vagaries of providence ended up getting jobs handling credit and collectors. Nobody grows up wanting to be a bill collector.

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AR Data Management, AR Automation, & Accelerating Cash Flow

Your Virtual Credit Manager

Photo by DESIGNECOLOGIST on Unsplash Editor’s Note: To start off the New Year, we’re bringing back three of the most popular YVCM articles from 2023. We’ve condensed the articles to save you time, but have also provided links to the originals should you want to take a deeper dive.