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In our case, we found a continued interest in collection technique and strategy, as well as in fighting credit fraud. What follows is a summary of the three most read article for the 12 months ending in October 2024, and links to the originals. For more detail on this subject, here’s the link to the original article.
Ensuring Successful Debt Collections Even with these headwinds, there are steps trade creditors can take to improve their collections game: Be Proactive: It starts with a comprehensive creditapplication and vetting process and is complemented with clear communications about terms, the billing process, and the expectation of on-time payments.
Photo by DESIGNECOLOGIST on Unsplash Editor’s Note: To start off the New Year, we’re bringing back three of the most popular YVCM articles from 2023. We’ve condensed the articles to save you time, but have also provided links to the originals should you want to take a deeper dive.
Here then are eleven mistakes that business debt collectors should avoid: 1. Ignoring Customer Disputes When a customer disputes an invoice or has issues with the services your business provided, it’s up to the collector to investigate before making additional collection demands beyond asking for payment of non-disputed items.
At a very basic level, you should always have new customers complete a creditapplication, including bank and vendor (trade) references, and sign a credit agreement ( for an article about credit appications click here ). After collecting your payments you still have work to do.
Two weeks ago we recapped the three most read articles from 2023: identifying red flags, understanding why customers pay late, and the secrets of successful collectors. Then last week we looked at credit hold best practices. From a credit management perspective, these are largely reactive topics.
Debt collectors must use crucial tactics to do this, which guarantee a win-win situation for all sides. These tactics consist on comprehending the debtors’ situation, abiding by the applicable laws, being professional, and using negotiation techniques. The debt collectors will make an effort to come to a deal with the debtor.
People do not aspire to become commercial debt collectors. Those of us who have spent our careers in credit and collections, fell into the profession. Nobody grows up wanting to be a bill collector. Nobody grows up wanting to be a bill collector. Where collectors earn their keep is when there is an issue.
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