Remove Accounts Receivable (AR) Remove Deductions Remove Small Businesses
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Overcoming the Challenges Caused by Disputes and Deductions

Your Virtual Credit Manager

Disputes and Deductions occur when a customer believes an order has not been satisfactorily fulfilled, or it has been invoiced incorrectly. Deductions occur when a customer pays an invoice less than the full amount (short payment) with no intention of ever making up the balance. The good news is your customer has sent you a payment.

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Be Prepared to Shoot Down Your Customer's Payment Excuses

Your Virtual Credit Manager

Once an order has been approved and fulfilled, the primary objective in terms of Accounts Receivable (AR) management is getting paid. You want to collect any small partial balances and recently past due invoices as well as the oldeest and largest past due balances. Some customers will always pay on time.

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Is Your O2C Process Optimized for Superior AR Performance?

Your Virtual Credit Manager

Specifically, Credit and Collections is responsible for approving new customers for credit terms and managing orders at the beginning of the O2C cycle, while also monitoring risks within the Accounts Receivable (AR) portfolio and collecting overdue payments, both of which are post-sale activities.

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Position Your AR to Enhance Working Capital

Your Virtual Credit Manager

Accounts Receivable (AR) reflect a promise of payment at a future date. Though a paper asset, AR competes with Property, Plant and Equipment as well as Inventory for being the largest line item on a company’s balance sheet. Share What Determines How Much Your AR Will Yield?

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

Photo by Alex Radelich on Unsplash When small businesses add customers and increase sales, their company’s Accounts Receivable (AR) will grow. it just might help them pay you sooner! Share A Case in Point A parts distributor was having difficulty with collections and high dispute volumes.

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Resolve to Be More Proactive in 2024

Your Virtual Credit Manager

From a credit management perspective, these are largely reactive topics. In fact, once you decide to sell a customer on open credit, most of the accounts receivable (AR) management tasks that follow have a reactive component. We are currently offering 33 percent off our standard small business consulting rates.

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Supercharge Your Collections

Your Virtual Credit Manager

For small business executives, and many mid-sized businesses as well, managing collections effectively can be a significant challenge, particularly when time and resources are limited. With so many competing priorities, it’s easy for receivables to take a backseat to other pressing operational tasks.