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How Are Your Customers Doing?

Your Virtual Credit Manager

The customers’ financial conditions changed over time, but their credit limits did not. The volume and quality of their collection effort was adequate, but not being able to hold the orders of past due customers deprived the collectors of a very valuable collection tool. The overriding goal was to maximize sales volume.

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Are Your Collection Efforts Myopic?

Your Virtual Credit Manager

A high degree of transactional transparency across the entire Order to Cash Process (O2C), coupled with 360-degree visibility of customers and their life-cycles, is necessary to optimize accounts receivable (AR) performance. Too often, customer and AR information is kept in an assortment of data silos. only benefits.

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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

No two are alike, but they do tend to fall into some common groupings. Identifying the groupings within your customer accounts receivable (AR) portfolio enables you to deal with them all more effectively and efficiently. No matter your automation sophistication, there are benefits from grouping customers into categories.

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

Photo by Alex Radelich on Unsplash When small businesses add customers and increase sales, their company’s Accounts Receivable (AR) will grow. Readers of Your Virtual Credit Manager now have access to sharply discounted business credit reports from D&B, Experian, or Equifax through our partner Accredit.

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The Dynamics Behind AR Automation

Your Virtual Credit Manager

My first exposure to the power of accounts receivable (AR) automation came in 1990 when I was credit manager at ERICO Fasteners, a mid-market, specialty metals manufacturer. During the 10 years I’d been in business credit, I had never seen anything like it.

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Is Your Collection Agency a Good Fit?

Your Virtual Credit Manager

Market volatility and rising costs are instead disrupting working capital budgets, causing late payments that inflate accounts receivable (AR). Subscribe now Do you need help with Portfolio Monitoring and Analysis or are there Past-Due Accounts you are trying to collect?

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Debt Collection Mistakes Can Prove Costly

Your Virtual Credit Manager

Time is as much an enemy as anything else when you are charged with collecting past due accounts receivable (AR), so it is crucial you don’t waste time by making mistakes, which will also serve to elongate the collection process. Here then are eleven mistakes that business debt collectors should avoid: 1.