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How Are Your Customers Doing?

Your Virtual Credit Manager

The volume and quality of their collection effort was adequate, but not being able to hold the orders of past due customers deprived the collectors of a very valuable collection tool. There is no good reason to sell to risky accounts on open terms when you can replace those sales by selling low-risk accounts.

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Are Your Collection Efforts Myopic?

Your Virtual Credit Manager

A high degree of transactional transparency across the entire Order to Cash Process (O2C), coupled with 360-degree visibility of customers and their life-cycles, is necessary to optimize accounts receivable (AR) performance. Too often, customer and AR information is kept in an assortment of data silos. only benefits.

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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

No two are alike, but they do tend to fall into some common groupings. Identifying the groupings within your customer accounts receivable (AR) portfolio enables you to deal with them all more effectively and efficiently. No matter your automation sophistication, there are benefits from grouping customers into categories.

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

Photo by Alex Radelich on Unsplash When small businesses add customers and increase sales, their company’s Accounts Receivable (AR) will grow. Again, you need to also keep in mind the impact from putting other tasks on a back burner.

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The Dynamics Behind AR Automation

Your Virtual Credit Manager

My first exposure to the power of accounts receivable (AR) automation came in 1990 when I was credit manager at ERICO Fasteners, a mid-market, specialty metals manufacturer. The first month after we automated a few basic features to supplement our accounting package, we realized an increase in cash flow of 30 percent.

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Is Your Collection Agency a Good Fit?

Your Virtual Credit Manager

Market volatility and rising costs are instead disrupting working capital budgets, causing late payments that inflate accounts receivable (AR). There’s scant hope that interest rates will return to pre-Covid, easy-money levels anytime soon.

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Debt Collection Mistakes Can Prove Costly

Your Virtual Credit Manager

Time is as much an enemy as anything else when you are charged with collecting past due accounts receivable (AR), so it is crucial you don’t waste time by making mistakes, which will also serve to elongate the collection process. Here then are eleven mistakes that business debt collectors should avoid: 1.