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Business Customer Personas: A Collectors Guide

Your Virtual Credit Manager

No two are alike, but they do tend to fall into some common groupings. Identifying the groupings within your customer accounts receivable (AR) portfolio enables you to deal with them all more effectively and efficiently. No matter your automation sophistication, there are benefits from grouping customers into categories.

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Sales Commissions Impact the Collection Process

Your Virtual Credit Manager

Photo by Alex Radelich on Unsplash When small businesses add customers and increase sales, their company’s Accounts Receivable (AR) will grow. Again, you need to also keep in mind the impact from putting other tasks on a back burner.

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The Dynamics Behind AR Automation

Your Virtual Credit Manager

My first exposure to the power of accounts receivable (AR) automation came in 1990 when I was credit manager at ERICO Fasteners, a mid-market, specialty metals manufacturer. The first month after we automated a few basic features to supplement our accounting package, we realized an increase in cash flow of 30 percent.

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Is Your Collection Agency a Good Fit?

Your Virtual Credit Manager

Market volatility and rising costs are instead disrupting working capital budgets, causing late payments that inflate accounts receivable (AR). There’s scant hope that interest rates will return to pre-Covid, easy-money levels anytime soon.

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Debt Collection Mistakes Can Prove Costly

Your Virtual Credit Manager

Time is as much an enemy as anything else when you are charged with collecting past due accounts receivable (AR), so it is crucial you don’t waste time by making mistakes, which will also serve to elongate the collection process. Here then are eleven mistakes that business debt collectors should avoid: 1.

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It's Time for a Layered Approach to Collections

Your Virtual Credit Manager

The evolution of Accounts Receivables (AR) automation has revolutionized our collection strategies. Previously, decisions were largely left to the discretion of individual collectors, resulting in subjective and inconsistent approaches. Bottom 40 percent: Customers contributing only about 5 percent of revenue.

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Be Prepared to Shoot Down Your Customer's Payment Excuses

Your Virtual Credit Manager

Once an order has been approved and fulfilled, the primary objective in terms of Accounts Receivable (AR) management is getting paid. Collectors must deal with all sorts of excuses for what is owed not being paid. Some customers will always pay on time. Collections becomes more challenging when the customer objects.