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Lack of AI Knowledge Internally Slowing Spread of Automation in Shared Service Organizations

Emagia

Adoption of the GBS model is growing, with more than two-thirds of those surveyed already running as GBS and 85% of SSO/GBS companies planning to expand their services, according to insights from the recent SSON Research and Analytics webinar “Global State of the Industry: SSO/GBS Outlook 2024.”