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A Focus on Collections & Credit Fraud

Your Virtual Credit Manager

What follows is a summary of the three most read article for the 12 months ending in October 2024, and links to the originals. To address these challenges, collectors should adopt a strategic, diplomatic approach to push your company to the front of your customers’ payment schedules.

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RMAI Update September 2024

RMAi Blog

On September 5, 2024 the CFPB issued its annual Fair Debt Collection Practices Act report. In a June 2024 meeting with RMAI leadership, Director Chopra shared that the CFPB expects a high number of debt collection complaints simply by nature of the business. 22-11875, 2024 U.S. Lexington Place Condo. Ass’n, No.

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RMAI Update October 2024

RMAi Blog

In This Update Earlier this month, the CFPB issued an Advisory Opinion reminding debt collectors of their obligation to comply with the Fair Debt Collection Practices Act and Reg F’s prohibitions on false, deceptive, or misleading representations in the collection of medical debt (see RMAI’s October 4, 2024 Member Alert ).

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RMAI Update December 2024

RMAi Blog

24-5303, 2024 U.S. 3, 2024) A consumer had numerous visits to a hospital emergency room and each time signed a “Conditions and Authorization for Treatment” form prior to receiving treatment from a third-party emergency physician healthcare provider. Louisville Recovery Serv., LEXIS 30611 (6th Cir. Vargo & Janson, P.C.

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2025 Officers & Directors Elected to Lead Receivables Management Association International

RMAi Blog

His journey in the industry began on the phones as a collector in 1998. RMAI will also continue to enhance the certification program and elevate standards, most recently demonstrated by requiring all Associate Debt Buyers who joined RMAI on or after January 1, 2024, to obtain certification. He is the CEO of TrueAccord.

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Effective Communication Strategies for Collecting Past Due Accounts

Your Virtual Credit Manager

Good collectors are expert at deflecting excuses. For an Introduction to Business/Commercial Collections, join David Schmidt online November 12, 2024, at 1:30 PM EDT. When replying to a customer’s e-mail response, keep the attention and focus on the central message.

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Member Alert: CFPB Director Addresses Medical Debt

RMAi Blog

On October 1 st , 2024, Consumer Financial Protection Bureau (CFPB) Director Rohit Chopra announced actions to reduce the burden of medical debt and address medical debt collection practices in a coordinated event with the White House. The CFPB issued a proposed rule to ban medical bills from people’s credit reports in June 2024.