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What follows is a summary of the three most read article for the 12 months ending in October 2024, and links to the originals. To address these challenges, collectors should adopt a strategic, diplomatic approach to push your company to the front of your customers’ payment schedules.
On September 5, 2024 the CFPB issued its annual Fair Debt Collection Practices Act report. In a June 2024 meeting with RMAI leadership, Director Chopra shared that the CFPB expects a high number of debt collection complaints simply by nature of the business. 22-11875, 2024 U.S. Lexington Place Condo. Ass’n, No.
In This Update Earlier this month, the CFPB issued an Advisory Opinion reminding debt collectors of their obligation to comply with the Fair Debt Collection Practices Act and Reg F’s prohibitions on false, deceptive, or misleading representations in the collection of medical debt (see RMAI’s October 4, 2024 Member Alert ).
24-5303, 2024 U.S. 3, 2024) A consumer had numerous visits to a hospital emergency room and each time signed a “Conditions and Authorization for Treatment” form prior to receiving treatment from a third-party emergency physician healthcare provider. Louisville Recovery Serv., LEXIS 30611 (6th Cir. Vargo & Janson, P.C.
His journey in the industry began on the phones as a collector in 1998. RMAI will also continue to enhance the certification program and elevate standards, most recently demonstrated by requiring all Associate Debt Buyers who joined RMAI on or after January 1, 2024, to obtain certification. He is the CEO of TrueAccord.
Good collectors are expert at deflecting excuses. For an Introduction to Business/Commercial Collections, join David Schmidt online November 12, 2024, at 1:30 PM EDT. When replying to a customer’s e-mail response, keep the attention and focus on the central message.
On October 1 st , 2024, Consumer Financial Protection Bureau (CFPB) Director Rohit Chopra announced actions to reduce the burden of medical debt and address medical debt collection practices in a coordinated event with the White House. The CFPB issued a proposed rule to ban medical bills from people’s credit reports in June 2024.
Earlier today, the New York City Department of Consumer & Worker Protection (DCWP) announced that they are going to delay enforcement of the new Debt Collector Rules until April 1, 2025. The effective date for the new rule remains December 1, 2024. However, delayed enforcement should not be confused with delayed enactment.
On Friday evening, October 18, 2024, ACA International and Independent Recovery Resources Inc. filed suit against New York City for declaratory and injunctive relief from the debt collection rule promulgated by the New York City Department of Consumer and Worker Protection (DCWP) on August 12, 2024. See related RMAI Member Alert.
On August 12, 2024, the New York City Department of Consumer and Worker Protection (DCWP) published its long-awaited amendments to the City’s Debt Collection Rule and an FAQ. The rule takes effect on December 1, 2024. DCWP has been working on revisions to this rule since November 2022.
Two weeks ago we recapped the three most read articles from 2023: identifying red flags, understanding why customers pay late, and the secrets of successful collectors. Then last week we looked at credit hold best practices. From a credit management perspective, these are largely reactive topics. There is nothing wrong with that.
until July 31, 2024, you can take advantage of our Independence Day Sale to lock your subscription to Your Virtual Credit Manager at $34.99 Being a collector requires patience, persistence, and effective communication skills. That’s why collectors need to be effective communicators. annualy, forever.
On September 24, 2024, Governor Gavin Newsom signed into law three consumer protection bills aimed at medical debt, commercial debt, and enforcement of money judgments. RMAI actively lobbied and were able to achieve amendments on all three bills.
Tuesday, August 6, 2024 1:30 PM Eastern Daylight Time (EDT) Learn More & Register Special offer for readers of Your Virtual Credit Manager: This session will discuss how to optimize cash flow and working capital for your enterprise by applying the best collection strategy to each customer.
Collectors are continually learning what works to get people to pay up and what doesn’t. The good news is that until May 1, 2024, annual subscriptions are only $29.40. As the philosopher George Santayana observed, “Those who cannot remember the past are condemned to repeat it.” that’s 40% off the standard price.
A debt collector unaware of the discharge, allegedly due to a bona fide error, sent several collection letters to the consumer regarding the past-due rent. The consumer filed a lawsuit claiming the debt collector, by seeking payment following the discharge, “violated 15 U.S.C. Mendelson Firm, PLLC | TN Dynamic Collectors, Inc. |
Hiring a temporary collector or two is one solution. The last thing you want to happen is to see is many large customer payments get pushed into 2024. That type of thing can have a large impact on your financial position come December 31, 2023, and you won’t be able to change it until the end of 2024.
Its experienced PCS debt collectors are knowledgeable of relevant regulations such as HIPAA and legal processes necessary to recover debt. The post Best Outsource Debt Collection Services for 2024 appeared first on Gaviti. It has a “no money, no fee” approach to collections. Contact us and book a demo today.
Swedish debt collector Intrum’s bondholders have split into two groups, with investors across the 2024 and 2025 notes forming a front-end group and lining up Weil Gotshal & Manges as legal advisor, sources told Reorg.
We recently reported on the upcoming maturity wall that Swedish debt collector Intrum is facing, with €654 million maturing in 2024, at least €1.3 billion maturing in 2025 and €2.1 billion in 2026.
Building upon the Tailored Support Guidelines (TSG) introduced during the Covid-19 pandemic, the FCA aims for these measures to be an enduring element of a lender or debt collector’s Consumer Duty. Lenders are asked to extend support not only to those already in arrears but also to customers at risk of payment difficulties.
Key provisions include: Prohibition on Reporting Medical Debt: Healthcare providers and debt collectors are barred from reporting medical debt to credit reporting agencies, preventing such debt from adversely affecting credit scores. Rhode Island SB 2709 in Rhode Island eliminates credit reporting for medical debt at the state level.
For a comprehensive overview, members can refer to the December 5, 2024 RMAI Member Alert. While the bill did not move in 2024, it is not pre-determinative for passage in 2025. ] Relying on the representations of the creditor, the debt collector reported the consumers account to the CRAs as undisputed. New York A.1356
First, the Court analyzed the FDCPA’s provision, breaking it down into three principles: The basic prohibition: A debt collector may not “communicate with a consumer” in connection with any debt collection at (i) any unusual time or place, or (ii) a time or place known or which should be known to be inconvenient to the consumer. See 15 U.S.C.
Michael joined JJ Marshall as Chief Compliance Officer in June 2024. He is certified with the Receivables Management Association International as a Certified Receivables Compliance Professional, and with the American Collectors Association as a Credit and Collections Compliance Officer.
Nevada AB 223 – This bill would require debt collectors to provide a payoff letter within 10-days of a consumer request. New York AB 1035 – This bill would prohibit debt collectors from communicating with consumers through the use of email, text messaging, or private communication tools offered by social media companies. NPAS, Inc. ,
Nevada AB 223 – This bill would require debt collectors to provide a payoff letter within 10-days of a consumer request. New York AB 1035 – This bill would prohibit debt collectors from communicating with consumers through the use of email, text messaging, or private communication tools offered by social media companies.
The 2023-2024 Congressional Session promises to be busy – RMAI has a strong team in place to defend, protect and promote the accounts receivables management industry. A debt collector sent three collection letters via a letter vendor to a consumer regarding outstanding student loan debt. Prof’l Bureau of Collections of Md.,
RMAI submitted comments to the CFPB on August 7, 2024, which can be read here. The CFPB closed out the year by releasing its Regulatory Agenda , outlining the regulatory matters it expects to address between December 2024 and October 2025. While the bill did not move in 2024, it is not pre-determinative for passage in 2025. ]
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