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2024: Your Year to Shine in Patient Experience

RevCycle

The year is 2024, and the patient experience has never been a more vital component of RCM. This blog post is your roadmap to patient experience excellence in 2024. In 2024, it’s all about hyper-personalization. In 2024, double down on empathy and compassion. 2024 is your year to shine in patient experience.

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Denial Management Strategies for 2025: Trends & Best Practices

RevCycle

From 2022 – 2024, the number of providers who said denials are increasing jumped from 42% to 77%. In 2024, denial rates remain a major concern, with some estimates indicating that denial rates for initial claims submissions could rise due to the increasing complexity of payer rules and regulations.

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RMAI Update October 2024

RMAi Blog

In This Update Earlier this month, the CFPB issued an Advisory Opinion reminding debt collectors of their obligation to comply with the Fair Debt Collection Practices Act and Reg F’s prohibitions on false, deceptive, or misleading representations in the collection of medical debt (see RMAI’s October 4, 2024 Member Alert ). 22-1619, 2024 U.S.

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RMAI Update August 2024

RMAi Blog

In This Update We Loved Connecting at the 2024 Executive Summit! Last week, 175 executives gathered in beautiful Santa Ana Pueblo, NM for the 2024 Executive Summit. Public comments to the rule proposal were due August 12, 2024. 23-1952, 2024 U.S. 23-2512, 2024 U.S. RMAI submitted comments, which can be viewed here.

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RMAI Update September 2024

RMAi Blog

On September 5, 2024 the CFPB issued its annual Fair Debt Collection Practices Act report. In a June 2024 meeting with RMAI leadership, Director Chopra shared that the CFPB expects a high number of debt collection complaints simply by nature of the business. 22-11875, 2024 U.S. Lexington Place Condo. Ass’n, No.

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RMAI Update December 2024

RMAi Blog

24-5303, 2024 U.S. 3, 2024) A consumer had numerous visits to a hospital emergency room and each time signed a “Conditions and Authorization for Treatment” form prior to receiving treatment from a third-party emergency physician healthcare provider. Louisville Recovery Serv., LEXIS 30611 (6th Cir. Vargo & Janson, P.C.

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Member Alert: NEW YORK CITY LOOKING AT REPUBLISHING DEBT COLLECTION RULE

RMAi Blog

RMAI has learned that the New York City Department of Consumer & Worker Protection (DCWP) will publish later this week a revision to the Debt Collection Rule they adopted on August 12, 2024. The rule was originally scheduled to be effective December 1, 2024, but was later amended to be effective on April 1, 2025.