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AI and Global Business Services: Breaking Down the Shared Service Silos

Emagia

With the advent of ChatGPT and other AI technologies in 2023, businesses began to reimagine processes that were traditionally human-driven. Every shared service center head, every CFO, believes that digitization is the way forward.”

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Top Use Cases for Order-to-Cash

Emagia

Generative AI took the business community by storm in 2023, sparking a flurry of interest and prompting organizations to evaluate its potential uses. Data sources for cash forecasting include treasury management platforms, accounting and shared service centers, and business units like accounts payable and accounts receivable.

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Lack of AI Knowledge Internally Slowing Spread of Automation in Shared Service Organizations

Emagia

For 2023, the list of services provided by SSO/GBS organizations has expanded, with Purchase-to-Pay in the top spot, followed by Order-to-Cash and Master Data Management. GBS delivers business support functions to the core business through multiple service delivery models on a global basis.