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Voice AI Ushers a New Era of Intelligent Debt Collections

RMAi Blog

Fortunately, voice technology may have the answer to most of the core challenges faced by collectors. What Voice AI Can Do for Collectors AI-powered voicebots, trained specifically for the ARM industry, can engage in intelligent, human-like conversations with consumers and help them to resolve their account balances.

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Reg F: Analysis & CFPB Commentary by General Counsel

RevCycle

Regulation F will be effective November 30, 2021 or, as recently proposed by the CFPB, January 29, 2022. 6,876 private actions were filed against debt collectors alleging violations of the FDCPA in 2020. Debt collectors are often forced to settle these cases regardless of merit because of the prohibitive cost of defending them.

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Superlative RM Celebrates Win in Hunstein Copycat Case

RMAi Blog

On June 16, 2021, the plaintiff, through her counsel, filed a class action lawsuit against Superlative RM and an investment group for a Hunstein styled ‘copy-cat’ case. Judge Leinenweber noted on the 6/1/22 document: In summary we have a debt collector who utilizes a third party to mail Dunning letters.

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RMAI Update October 2024

RMAi Blog

In This Update Earlier this month, the CFPB issued an Advisory Opinion reminding debt collectors of their obligation to comply with the Fair Debt Collection Practices Act and Reg F’s prohibitions on false, deceptive, or misleading representations in the collection of medical debt (see RMAI’s October 4, 2024 Member Alert ). Ramirez , 594 U.S.

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Congratulations, Justin!

Professional Credit

Professional is proud and honored to recognize Justin Murphy as he finalizes his year serving as the Washington Collectors Association (WCA) president. Justin, and the WCA, have positively influenced consumer collection laws to protect our clients and ensure they get the greatest recovery. Congratulations, Justin! .

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RMAI Update May 2023

RMAi Blog

A debt collector unaware of the discharge, allegedly due to a bona fide error, sent several collection letters to the consumer regarding the past-due rent. The consumer filed a lawsuit claiming the debt collector, by seeking payment following the discharge, “violated 15 U.S.C. 2190 (2021)]. Ramirez , 141 S. See you in Monterey!

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Your Reg F Resource

Professional Credit

While these edits to Reg F went into effect at the end of 2021, we’ve found many organizations are still unaware of the elements that affect them. The rules and regulations needed a refresher in order to better serve all consumers, creditors, and collectors in the modern world. First of all, what is it?