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The volume and quality of their collection effort was adequate, but not being able to hold the orders of past due customers deprived the collectors of a very valuable collection tool. The customers’ financial conditions changed over time, but their credit limits did not. The overriding goal was to maximize sales volume.
Collectors are continually learning what works to get people to pay up and what doesn’t. Another thing trade creditors can study is companies that have defaulted or filed for bankruptcy. Despite efforts to negotiate with creditors, Hertz filed for Chapter 11 bankruptcy protection in May 2020. J.Crew Group, Inc.
If a debtor does not pay his lawful debt, then he is construed as defaulting or being negligent in fulfilling his lawful obligations. This imposes certain obligations on the creditor to recover the debt. Firstly, the creditor must send a warning letter or reprimand (simas) to the debtor in accordance with Article 1238 of the civil code.
The latest modification to Reg F, lenders’ digital-first strategy to engaging with consumers, and the improving economy are all going to make things more difficult for third-party collectors. While debt defaults still have severe consequences and are sometimes accompanied by high fines, automation in debt collection offers a solution.
This frees up human collectors to spend more time with customers in forbearance situations that require empathy and consultation. Such cases might include employees, deceased customers, fraud, first-payment defaulters or customers without valid contact data. In September 2020 there were 111 initiatives listed.
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